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This contract serves as a formal agreement between Hembree Window Cleaning (\"Company\") and the Client (\"Client\") regarding all services provided by the Company, including, but not limited to, window cleaning, glass restoration, gutter cleaning, high dusting, holiday light installation, and other related activities. By engaging our services, the Client agrees to the following terms and conditions:

1. General Scope of Services

Window Cleaning: Our process utilizes professional-grade tools and cleaning agents, covering interior and exterior windows unless specified otherwise.

Glass Restoration: We strive to restore glass to a near-new appearance; however, some minor haze or distortions may remain due to the restoration process.

Gutter Cleaning: Gutters are cleared using blowers, poles, scoops, and pressure washers. Debris is left in a designated pile for the Client’s disposal unless offsite removal is requested, which incurs a $15 per bag fee. The Company is not liable for any minor discoloration caused by the cleaning process or ladder placement.

High Dusting: This includes the cleaning of hard-to-reach areas such as ceiling fans, vents, and beams.

Holiday Light Installation: We offer a complete holiday lighting service that includes installation, maintenance, removal, and storage. Maintenance during the holiday season is complimentary, but any repair or replacement due to animal damage or Client interference incurs a minimum $99 fee.

2. Scratch Waiver for Razor Blade Usage

For post-construction clean-up or extensive debris removal, the Company may use professional-grade Ettore razors. Technicians are thoroughly trained, and fresh blades are used to minimize scratching risk. The Client acknowledges that scratches may still occur and releases the Company from liability for any incidental damage from razor use.

3. Holiday Light Service Details (Permanent & Seasonal)

Installation: We secure holiday lights to the property, ensuring they are both safe and aesthetically pleasing.

Maintenance: Seasonal maintenance is included at no additional cost. Damage due to animals or Client interference will incur a minimum $99 service fee per visit.

Removal & Storage: Seasonal lights are removed post-season, with storage fees applicable based on volume. Permanent holiday lighting systems come with a 5-year parts and service warranty, transferable to new property owners (non-renewable or extendable).

4. Down Payments & Payment Terms

Down Payment: For services exceeding $1,000, a 30% down payment is due within 72 hours of the scheduled start date.

Balance Due: The remaining balance is due upon project completion, unless otherwise arranged in writing.

Late Fees: Overdue payments incur an 18% annual interest, calculated monthly, along with all collection costs, including attorney fees, for unpaid balances.

5. Liability Waiver & Limitation

The Company is fully insured and exercises every reasonable precaution. However, the Company is not liable for:

Pre-existing conditions, structural issues, or undisclosed defects.

Damage resulting from hidden structural weaknesses.

Damage caused by uncontrollable external factors, such as weather or natural wear.

Minor discoloration on gutters, walls, or surfaces from cleaning processes.

6. Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company, its employees, and agents from any and all claims, damages, losses, or expenses (including attorney’s fees) arising from the Client’s breach of this agreement or any actions that result from the Company’s performance of agreed services.

7. Amendments & Additional Terms

Service Changes: Any additional work or changes to the agreed services will be documented and may incur additional charges.

Policy Modifications: The Company reserves the right to update these terms at any time with written notice to the Client.

8. Cancellation & Rescheduling

A minimum of 24 hours' notice is required for cancellations or rescheduling. Failure to provide adequate notice may result in a fee up to 20% of the total project cost.

9. Dispute Resolution & Arbitration Clause

Any dispute, controversy, or claim arising out of or relating to this agreement, including any alleged breach, shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be held in Colorado or Virtual Meeting. The arbitrator’s decision shall be final, binding, and enforceable in any court of competent jurisdiction. Both parties agree to waive their rights to a trial by jury in any dispute.

10. Non-Disparagement

The Client agrees not to engage in any conduct, including public statements, social media posts, or reviews, that may harm the Company’s reputation. This non-disparagement agreement applies before, during, and after any potential arbitration proceedings. Both parties agree that any grievances will be handled professionally and discreetly.

11. Severability

If any provision in this agreement is held to be invalid or unenforceable, all other provisions will continue in full force and effect.

12. Entire Agreement

This agreement constitutes the entire understanding between the parties concerning the services provided and supersedes any prior or contemporaneous communications, representations, or agreements, whether oral or written.

13. Term of Service

Unless otherwise specified in the invoice or proposal, this agreement is for a one-time service beginning on the date of signing.

If recurring or ongoing services are selected in the invoice options (e.g., monthly, quarterly, or annual services), the term shall continue as indicated therein.

The agreement automatically terminates upon completion of the specified services unless renewed or extended in writing by both parties.

14. Price Escalation Clause

For agreements with a term of one year or more, a year-over-year price escalation of 3% shall apply to all recurring services.

This adjustment is intended to account for inflation, increases in material and labor costs, and overall market conditions.

The escalation will take effect automatically on the anniversary date of the contract unless otherwise negotiated in writing between the Client and the Company.

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Terms and conditions

About us